Use of AI in department stores, apparel, footwear, food, grocery, and home improvement has increased by 600% in just 2 years. This AI is used mostly for the operations side of businesses, but the 26% that is used for customers can solve all kinds of issues that are facing customers, such as improving customer satisfaction, reducing complaints, and lowering customer churn. And by 2021, it is expected that customer service being handled by AI will grow by 400%. But if you are only using AI for the customer side of things, you would be missing out on a huge amount
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